Privacy Policy

Advanced Graphix
Last Updated: February 13, 2026

1. Introduction

Advanced Graphix (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect

2.1 Information You Provide

Contact Information: Name, email address, phone number, mailing address
Business Information: Company name, job title, industry
Project Details: Design specifications, artwork files, printing requirements
Payment Information: Billing address, payment method details (processed securely through third-party processors)
Communication Records: Emails, phone calls, chat messages, and other correspondence

2.2 Information Collected Automatically

Website Usage Data: IP address, browser type, device information, pages visited, time spent on pages
Cookies & Tracking: We use cookies and similar technologies to improve user experience and analyze website traffic (see Section 8)
Location Data: General geographic location based on IP address

3. How We Use Your Information

We use collected information to:

Process and fulfill your orders and service requests
Communicate about projects, quotes, and order status
Provide customer support and respond to inquiries
Send marketing communications (with your consent)
Improve our website, products, and services
Prevent fraud and enhance security
Comply with legal obligations
Analyze business performance and customer preferences

4. SMS & Text Messaging

4.1 Opt-In & Consent

By providing your mobile phone number and opting in, you consent to receive text messages from Advanced Graphix, including:

Order updates and project notifications
Appointment reminders
Marketing and promotional messages
Service-related alerts

4.2 Message Details

Frequency: Varies based on your activity and preferences (typically 2-4 messages per month for marketing)
Message & Data Rates: Standard rates may apply per your carrier plan
Opt-Out: Reply STOP to unsubscribe; reply HELP for assistance
Support: Contact us at [support email] or [support phone]

4.3 Third-Party Sharing

We do not share your mobile information with third parties for their marketing purposes.

5. How We Share Your Information

5.1 Service Providers

We share information with trusted third-party vendors who assist with:

Payment processing
Shipping and logistics
Website hosting and maintenance
Email and SMS communications
Marketing and analytics
Customer relationship management

5.2 Legal Requirements

We may disclose information when required by law, court order, or to:

Comply with legal processes
Protect our rights and property
Prevent fraud or security threats
Protect the safety of users or the public

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5.4 With Your Consent

We may share information with third parties when you provide explicit consent.

6. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your information, including:

Secure server infrastructure
Encryption of sensitive data in transit
Access controls and authentication
Regular security assessments

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce agreements

Customer information is typically retained for [7 years] after the last interaction, unless longer retention is required by law.

8. Cookies & Tracking Technologies

8.1 Types of Cookies

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
Marketing Cookies: Track user behavior for advertising purposes
Preference Cookies: Remember your settings and preferences

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may limit website functionality.

8.3 Third-Party Tracking

We use Google Analytics and similar services to analyze website traffic. These services may use cookies and collect data according to their own privacy policies.

9. Your Privacy Rights

Depending on your location, you may have the right to:

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your information (subject to legal retention requirements)
Opt-Out: Unsubscribe from marketing communications
Data Portability: Receive your data in a portable format
Restriction: Limit how we process your information
Object: Object to certain processing activities

To exercise these rights, contact us at [privacy email] or [support phone].

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights

We do not sell personal information to third parties.

11. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children. If we learn that we have collected information from a child, we will delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S., where data protection laws may differ from your country.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Material changes will be communicated via email or website notice. Continued use of our services after changes constitutes acceptance.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

Advanced Graphix
3982 North Point Rd, Baltimore, MD 21222
Phone: (410) 600-8773